The ease with which companies declare their commitment to these concepts betrays the complexity of acquiring accurate, candid and actionable information in these areas. And yet, that is exactly what is needed to drive effective improvement efforts. Communication is understood to be the binding mortar of any Six Sigma, TQM or Continuous Improvement Strategy.
The problem:
For every one complaint that is openly voiced, 27 go unreported.
Unfortunately the voices we most often hear are those at the far ends of the spectrum; those that love us or those that hate us. Making decisions and driving improvement efforts using data collected from these voices leads to missed opportunities with the great majority of those with whom we interact.
As a leader in guiding organizations through value chain optimization, Healthcare Synergetics offers the ultimate solution for getting to the core or the "majority" of those likes and dislikes. Our solution: the InfoQuest® Business Process Review. Whether you wish to survey your business customers or your employees or you want obtain input from your suppliers, you can expect 74%* of them to participate. It is this level of participation that provides the accurate information you'll need to make good decisions and implement effective improvements.
Knowledge
in
Motion
Knowledge
in
Motion
Operational Excellence
Customer and Employee Satisfaction/ Supplier Input
Only those who are “emotionally
involved” (love or hate) voice opinions
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